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REFUND AND CANCELLATION POLICY

Refund and Cancellation Policy
Effective Date: [05/03/2025]

At Outbee, we strive to provide the best shopping experience for our customers. If you are not satisfied with your purchase, our refund and cancellation policy ensures a hassle-free process for returns and cancellations.

Order Cancellation

  • Orders can be canceled within 48 hours of placement if they have not yet been shipped.

  • To cancel an order, contact our customer support team at [support email/phone].

  • If the order has already been shipped, it cannot be canceled, but you may initiate a return after receiving the product.

Refund Policy

We offer refunds under the following conditions:

1. Damaged or Defective Products

  • If you receive a damaged or defective product, notify us within 7 days of delivery.

  • Provide clear images/videos of the issue via email or our online support portal.

  • Upon verification, we will offer a replacement or full refund, including shipping costs.

2. Incorrect or Missing Items

  • If your order is incorrect or has missing items, contact us within 3 days of receiving your package.

  • We will arrange for the correct item to be sent or issue a refund as per your preference.

3. Change of Mind Returns

  • If you are not satisfied with your purchase, you may return it within 7 days of delivery.

  • The product must be unused, in original packaging, and in resellable condition.

  • Return shipping costs will be the customer's responsibility unless otherwise stated.

  • A refund will be processed once the item is received and inspected.

Exceptions to Refunds and Cancellations

  • Personalized, perishable, and hygiene-related items are non-refundable.

  • Items that show signs of use, damage, or are missing original packaging may not be eligible for a refund.

How to Request a Refund or Return

  1. Contact our customer support at [outbee7@gmail.com/9526602661] with your order number and issue details.

  2. Follow the provided instructions for return shipping (if applicable).

  3. Once the returned item is received and verified, your refund will be processed within 5-7 business days to your original payment method.

We value our customers and are committed to ensuring satisfaction with every purchase. For any questions or concerns, reach out to our friendly support team!

Outbee - Quality Products, Hassle-Free Shopping!

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